WFMwizard Comparison table
How WFMWizard compares to all other tools sold on the web? Direct comparisons with those WFM solutions tell the story better than we ever could.
We urge you to look first at the big picture, comparing things like product's perception, ease of use, technology and process completeness, and then the major modules - the "building blocks" of any WFM solution.
In our opinion, backed by long years of hands on experience in this field, it is difficult to compare every feature and option so we focused on the things that really make the difference:
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General
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WFMwizard
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Other Tools
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Product's perception
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Workflow based, complete workforce management weekly planning cycle
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Function based, mainly agents staffing calculator, very few with a separate scheduling module
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Ease of use
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Extremely intuitive and user friendly. Wizard based, extensive integrated help, step-by-step walk through
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Some very complicated to use, some adequate. No one has wizard based process.
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Technology
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Advanced, up do date, .NET based
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Outdated, some were developed years ago and didn't change much since then
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Modules
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WFMwizard
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Other Tools
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Forecasting
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Advanced forecasting algorithms, including time series, smoothing and machine learning. Automatic best fit, special dates consideration, manual intervention options, etc.
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No forecasting Module, you have to forecast call volumes by yourself and paste the results. Forecasting accurately is as important as staffing accurately, as they are part of the same process
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Agents staffing
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Proprietary, improved Erlang C equations, taking into account customer patience and calls abandonment - allow accurate agents staffing calculations
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Some still use the regular Erlang C formulas with no modifications, not taking into account calls abandonment. Accuracy is thus limited;
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Shift Design
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Intuitive "stretch and drag" GUI and Optimization Engine help you find the best shift schedule design and the optimal number of agents for each shift
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No shift design module. Some products allow manually entering of the current shifts structure
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Scheduling Agents and Breaks
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Automatic scheduling engine schedules each agent to the best possible shift. Schedules are based on individual agent constraints, availability and preferences with manual configuration options. Automatic Breaks scheduling and manual activities scheduling
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Some without automatic Scheduling engine. Some with separated scheduling module. Limited agents constrains and availabilities configuration. No breaks and activities scheduling
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Reports and charts
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Extensive reports and charts options
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Limited reports and charts
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Import/Export Data
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Intuitive, Semi-Automatic import wizards, easy cut and paste data import and export
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Limited or complicated methods
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